Infrastructure Services (IS) Team Lead

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Job description

Overview:

JOB TITLE: Infrastructure Support (IS) Team Lead

GOVERNMENT AGENCY: DOJ EOIR

POSITION INFORMATION: Full-time

LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework); initial 60 days will be 100% onsite due to current DOJ EOIR policy

POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC Federal is seeking a proven leader with vast technical experience and knowledge to support a VERY fast paced, high pressure, and customer facing Infrastructure Support (IS) Team Lead role. This role will lead a team of 5, Tier 3 Engineers in a hybrid (Azure Gov cloud and Nutanix HCI on-premises) environment to successful deliverables including but not limited to break/fix, after hours maintenance, daily operational tasks, projects, documentation, i.e System Design Documents (SDD), Information Systems Contingency Plan (ISCP), etc. The IS Team Lead is the technical authority in all phases of Operations Support and is responsible for the technical design, development, and implementation of all existing and new systems to align with the technical road maps and plans.

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ITC, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Responsibilities:
Subject Matter Expertise in Active Directory Services with experience creating, configuring, and implementing Group Policy Objects, AD Users and Computers, DNS, DHCP, ADFS, Certificate Authority.

Subject Matter Expertise in Azure Gov with experience creating, configuring, and implementing Azure Storage Accounts, VNETs, NSGs, Azure Policy, Entra ID, VMs, Azure Site Recovery, Application Insight, etc.

Manage, monitor, and maintain a Windows Enterprise environment with a small group of UNIX servers.

Design and manage systems in an on-premises multi-datacenter environment, including HA/DR design.

Experience designing, deploying and managing Windows 2016 - 2022 Server technologies, in a virtualized Cloud (Azure/AWS), and Nutanix HCI.

Excellent oral and written communication skills and significant experience providing in-person technical briefings for executive audiences.

Experience creating and updating SOPs and comprehensive technical documentation for all systems.

Excellent time management and task management abilities must be able to plan and execute complex interdependent activities across both IT systems and people-based processes.

System architecture, design, maintenance, upgrade and implementation projects.

Ability to motivate, collaborate, and foster a positive team environment.

Ability to multi-task on operational issues and handle high pressure situations and demands.

Qualifications:
REQUIRED:

Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date).

15+ years of experience in a Systems Administrator/Engineer role and able to provide engineering and operational support.

5+ years of experience in a team lead role.

Bachelor's degree required; degree in a STEM-related field is preferred.

Experience designing, deploying and managing Windows server technologies, in Cloud (Azure/AWS), Nutanix and physical hardware.

PREFERRED:

Proven record of identifying and implementing efficiencies in support of the customer.

Microsoft Azure Administrator, Solutions Architect Expert Certifications, MCSE, MCSA

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

The person in this position must be able to remain in a stationary position 50% of the time. Regular movement around the campus of large immigration courts is required throughout the day to provide hands-on support to customers.

The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds.

ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

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