CSP Regional Manager

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Job description

Overview: GovCIO is currently hiring for Customer Support Regional Manager with an active Secret clearance to serve as primary point of contact and lead regional customer support team. This position will be located in Arlington, VA and will be a fully onsite position.

Responsibilities: Serve as the primary point of contact for performance matters within an assigned region. Analyze region-wide performance to SLAs and KPIs. Identify and implement continual improvements on DEA approval. Communicate and interface directly with the appropriate DEA personnel for planning, briefing, problem solving, and reporting purposes. Oversee the contract personnel and project performance in the assigned region. Adjust personnel assignments as necessary to maintain alignment with DEA customer service needs as they evolve over the period of performance. Monitor staff vacancies and ensure adequate staff is available to meet SLAs and KPIs on an ongoing basis. Monitor staff performance and facilitate coaching, training, and or other actions to maintain consistent performance across the region.

Qualifications: High School with 3 - 6 years IT Customer Support (or commensurate experience)

Secret Clearance with ability to obtain and hold DEA suitability

Company Overview: GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $(phone number removed) - USD $(phone number removed) /Yr.

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