Cyber Case Management - Senior Process Assurance Analyst with Security Clearance

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Job description

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton is seeking an experienced Cyber Case Management - Senior Process Assurance Analyst for its' Federal Strategic Cyber sector. Location: Arlington, VA (On-Site) As the nation's risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthening national resilience. In this role, you will: Lead functional teams or projects with moderate resource requirements, risk, and/or complexity
Communicate difficult concepts and negotiates with other to adopt a different point of view
Interpret internal/external business challenges and recommend best practice to improve products, processes, or services
Interact with senior customer personnel on significant matters
Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents
Ensure tactical implementation of the incident reporting processes, staffing, and technologies
Identify opportunities to increase the efficacy of cyber incident report handling and workflows
Document challenges, coordinates across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting apparatus success
Understand cyber, physical, and communications incident trend analysis and reporting functions
Correlate and associate potential threat activities to inform senior decision makers
Ensure timely and effective response to internal and external mission partners
Validate the appropriate incident escalation and reporting procedures
Seek to improve the quality, productivity, and sharing of information pertaining to the incident reporting life cycleDuties may also include but are not limited to: Act as a resource for colleagues with less experience
Identify, log, categorize, perform initial triage, routing, and resolving incidents and requests
Manage the lifecycle of incident and request tickets in accordance with interface agreements
Performing customer relationship management activities with mission partners
Perform internal coordination and follow up for distributed actions
A willingness to learn new tools and technologies and take on new responsibilities as assigned Qualifications Basic Requirements: BS/BA degree with 8 years of related experience, or an MS/MA degree with 6 years of related experience, or PhD with 3 years of related experience. An additional 4 years of experience may be considered in lieu of degree.
Experience leading projects or project steps (workflow) within a broader project, or have accountability for on-going activities or objectives.
Demonstrated experience in providing solutions to complex problems which require regular use of ingenuity and creativity.
Ability to work independently, with guidance in only the most complex situations.
Experience with developing formal, written guidelines or instructions with operational and technical components.
Understand organizational structure and alignment to business operations.
U.S. citizenship and an active Top Secret Security Clearance w/ SCI. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment.Preferred Qualifications: Security+ Certification.
ITIL Foundation Certification.
Minimum of 3 years supporting a WATCH Operations Center or Security Operations Center.
Worked within a customer service-oriented environment.
Developed business operational workflow models.
Exceptional communication skills.
Technical writing skills.
Experience in using the Remedy and ServiceNow ticketing suite.
Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Additional Benefits
Medical, Dental, & Vision Care

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