Member Services Representative - $23/hr-$26/hr

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Job description

Our client, a non-profit organization, is seeking temporary Member Services Representative to support their Alexandria, VA team for about 3 months!

Responsibilities:

• Act as a membership ambassador, delivering exceptional customer service to current, potential, and former members, and responding promptly and professionally to all communications.
• Address member issues to ensure retention and renewals, escalating complex issues to the appropriate supervisor.
• Communicate effectively to promote association products, benefits, and services, while maximizing transaction value.
• Manage the processing of membership applications, renewals, reinstatements, and changes, as well as registrations for conferences, webinars, and podcasts, ensuring adherence to finance/accounting best practices.
• Engage in new member outreach and engagement initiatives, conducting courtesy calls and updating records accurately.
• Support finance and accounting tasks, including reconciliations and resolving account issues, and manage reports.

Qualifications:

• 4+ years of customer service experience is required, preferably in a membership association.
• A bachelor's degree is preferred; A high school diploma is required.
• Proficiency in Microsoft Office and iMIS is required!
• Exceptional organizational skills, attention to detail, and ability to manage competing demands and prioritize tasks.
• Demonstrated ability to resolve requests and issues professionally, with strong problem-solving skills.

Position Information:

• $23/hr-$26/hr, depending on experience.
• Temporary position with the potential to extend.
• Slated to last 2.5-3 months.
• Alexandria, VA.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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