Director - SOC

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Job description

Job Description

Information security is an integral part of Visa's corporate culture. It is essential to maintaining our position as an industry leader in electronic payments, which is why Visa has made it a priority to create top-tier security operations and incident response teams to defend the company against evolving cyber threats. If you would like to join a company where security is truly valued, where you can work with like-minded peers who are passionate about the art & science of cyber defense, and where you can use state of the art tools for maximum impact, then we have a home for you.

The successful candidate will lead a team of incident responders at one of Visa's Cyber Fusion Centers located in Ashburn, VA. The team is part of a larger organization located across multiple geographical sites that are responsible for the comprehensive cyber defense of Visa and its subsidiaries.

Essential Functions

Coordinate, oversee, and effectively communicate the incident response activities of your region and provide leadership to both technical teams and business leaders during large incident responses and major cases.

Instill and foster a culture of excellence, integrity, and professionalism. A culture that works toward the highest standards in security operations and while balancing the needs of the business.

Understand Visa's holistic cybersecurity strategy. Provide leadership and direction to staff to ensure the organization's priorities are given appropriate focus.

Conduct reviews of current and past incident activities performed by staff members to identify important trends and opportunities for improvement regarding detection and response efforts.

Deliver clear and concise communication of incident reports to leadership to facilitate their understanding of emerging issues.

Provide oversight and guidance to daily incident response activities (triage, root cause analysis, escalations, notifications, etc.) and develop strategies to contain and eradicate the incident. Ensure operations are recovered seamlessly and completed within the given operational level agreements (OLA).

Develop and offer improvements to existing KPIs and OKRs.

Develop and refine playbooks and standard operating procedures used by the team to continually improve operational excellence.

Provide guidance and mentor technical staff on incident handling and serve as an escalation point for analysts.

Respond to and assist with audit assessments or compliance requests, as necessary.

Recruit, develop, and retain a talented group of security operations and incident response professionals for this vital function.

Work Arrangement:

Work Arrangement: This position oversees a team that works in 12-hour shifts supporting a 24x7x365 global security operations center. As one of the SOC Regional Floor Directors for the United States, you will be assigned a team to a manage and responsible for incidents during a designated time window. This role will require you to work during holidays and weekends within a pitman schedule.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

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