Customer Support Training Specialist II with Security Clearance

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Job description

Overview: The Customer Support Training Specialist is responsible for assisting and supporting curriculum maintenance and the proper archiving of curricula in SharePoint. This position requires the incumbent to work in accordance with Training and Performance Standard Operating Procedures (SOP) and Federal Law Enforcement Training Accreditation (FLETA) standards. The incumbent works closely with program offices, Subject Matter Experts, instructors and Instructional Systems Designers to support the maintenance and updates of lessons plans, student materials, and instructional media. The incumbent works under the close guidance of the Program Office. Primary Responsibilities: Processes customer service requests for updating course materials and updates Master Change
Records in a timely manner.
Ensures proper naming conventions are followed for all curriculum related materials using SharePoint.
Archives curriculum and maintains tracking logs on SharePoint or other designated sources to ensure the currency of course materials.
Actively monitors and maintains the customer service mailbox.
Coordinates all change requests to existing curriculum materials with Instructional Systems
Designers and/or Distributed Learning Designers and the relevant program office.
Coordinates all requests to change Training Course Control Documents (course development documents) with Instructional Systems Designers, Distributed Learning Designers and the relevant program office; Provides weekly updates of course activities to the Curriculum Manager;
Employee will require supervision and has limited opportunity to exercise independent judgement and initiative in the line of work.
Supervisory Responsibilities: None Education and/or Experience: Associate's degree, preferably in education, instructional design, or a related subject together with one (1) year of relevant experience, preferably in a training environment.
Familiarity with standard concepts and practices in a training environment preferred.
Knowledge, Skills, and Abilities: Excellent writing, proofreading and organizational skills;
Must possess excellent written and spoken command of the English language;
Must be proficient in the use of Microsoft applications (MS Word, PowerPoint and Excel;
Must have knowledge of SharePoint.
Certificates, Licenses, Registrations: Driver's License Security Clearance: Must be a U.S. citizen.
Possess or be able to obtain/maintain a SECRET clearance.
Physical Demands: The physical demands that will be required inside the work place and for the position. Must lift, will sit, answer the phone, type on a keyboard, move files, etc. Travel: None Work Environment: Office environment.

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