Help Desk Technician - DHS Clearance with Security Clearance

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Job description

We are looking for a highly motivated Help Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk support and troubleshooting user problems. THIS IS A REMOTE/TELECOMMUTE POSITION THAT WILL SUPPORT FIRST SHIFT HOURS IN CALIFORNIA. As a Help Desk Technician you will: Work remotely to provide user support in a timely manner. Work with a team of driven, supportive and highly skilled professionals. Provide critical support in protecting our country. Receive a robust benefits package that includes Employee Stock Ownership Plan! Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan. A week in the life of a Help Desk Technician: Perform Tier 1 troubleshooting for DoD and Federal Government customers under the supervision of the Service Desk Manager. Provide professional customer service and timely resolution or escalation of issues. Provide basic computer help desk support of user issues. Perform user data corrections and respond to questions from callers. Assist users with subscribing and unsubscribing to the system. Assist users with moving their accounts between bases/locations, updating contact information and setting up alerts on multiple devices. Send more complicated user issues to appropriate hierarchy for troubleshooting. Learn fundamental operations of commonly used software, hardware and other equipment. Accurately log all service requests and document resolutions using call tracking software. Educate end users on appropriate system use and share technology best practices. Job Requirements Possession of a DHS Clearance is a requirement for this role. Clearance sponsorship or reciprocity is not available for this role. Applicants with clearances granted by other agencies will not be considered. High School Diploma and4 years ofsolid technical experience required - Can substitute a bachelor's degree in an IT field for one year of experience, or industry valued certifications may be considered in lieu of experience or degree Ability to work independently and responsibly without direct supervision. Technical troubleshooting skills in researching and documenting resolutions. Friendly presence and helpful attitude; good interpersonal skills. Exercise patience and professionalism during stressful situations. Ability to provide technical support over the phone; good phone skills. Accurately and consistently document all work; good writing skills. Good problem-solving skills; ability to visualize a problem or situation and think abstractly. Ability to handle constantly changing flow of traffic; be able to multitask effectively. Working knowledge of standard operating systems, applications, and networking. Company Awards: Forbes National Best Midsize Companies Energage National Best Workplaces Washington Post Best Workplaces Veteran Hiring Awards: U.S. Department of Labor Hire Vets Medallion BEST FOR VETS by Military Times TOP 10 MILITARY FRIENDLY COMPANY by AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary/hourly range for this position is $26 - $30 per hour. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance. EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation

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