ITSM Incident Management Analyst, TS/CI with Polygraph

---

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Information Technology Infrastructure Library (ITIL), IT Incident Management, System AdministrationCertifications:

Experience:

3 + years of related experienceUS Citizenship Required:

Yes

Job Description:

Join GDIT as an ITSM Incident Management Analyst, where you'll leverage ITIL practices and ServiceNow to ensure efficient resolution of IT incidents. Your role will expand to include monitoring duties, enhancing our ability to preemptively address issues before they impact our extensive enterprise customer base.

Responsibilities:

Triage, prioritize, and manage incident and change tickets, ensuring quality and timely resolution.

Monitor IT systems, networks, servers, and applications to identify and resolve issues proactively.

Work closely with Incident Managers and cross-functional teams to address and resolve incidents, ensuring effective communication.

Develop and refine Incident Management and monitoring procedures, driving continuous improvement.

Document incidents and solutions clearly; escalate critical incidents as needed.

Analyze trends in alerts and performance to prevent future incidents.

Qualifications & Skills:

Proficient in ITIL frameworks and ServiceNow or equivalent ITSM application.

3+ years in systems administration, preferably in government or intelligence sectors.

Strong analytical, problem-solving, and communication skills.

Willingness to work flexible shifts to cover 24/7 operations.

Certification:

CompTIA Security+ required.

Education:

BA/BS in Information Technology, Computer Science, or a related field (or equivalent experience).

Benefits:

Competitive salary and benefits package.

Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.

Continuous learning and professional development opportunities.

Collaborative and inclusive work culture.

Contribution to critical business operations and the chance to make a significant impact.

GDIT is Your Place:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

If you are committed to improving IT incident management and possess the necessary qualifications, apply now to become a part of our mission-driven GDIT team, ensuring effective incident management and superior service delivery.

The likely salary range for this position is $100,175 - $135,530. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

<!– job description page –>