Tier 2 Service Desk/Systems Administrator Shift Work (TS/SCI Cle with Security Clearance

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Job description

This job requires an active TS/SCI clearance. Please apply only if you have an active TS/SCI clearance North Point Technology exciting opening for you as our next Tier 2 Service Desk/Systems Administrator. Your job will be supporting as a Linux administrator to provide system maintenance, systems performance optimization along with user support services. You will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer systems. Work will be conducted on-site at our Chantilly, VA location. Responsibilities: • Ability to quickly respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
• Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
• Monitor system performance and take corrective actions as required
• Design, develop and implement new application monitoring software, as well as customizing existing monitoring tools to fit program needs.
• Investigate and resolve user application access issues.
• Resolve name change issues by updating system directory/LDAP with appropriate attribute changes from customer database.
• Document incidents, workaround, root cause analysis, and corrective actions
• Perform system checkouts and testing of system upgrades and patches in the operational environments
• Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
• Independently represent the program in supporting consumer or mission partner maintenance activities
• Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
• Review and report meaningful metrics
• Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products. Applicants should be self-motivated, curious problem solvers with experience with the following tools, processes and technologies: Required Skills: • BS and 2-4 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree.
• TS/SCI with Polygraph required
• Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
• Ability to quickly learn new software and IT concepts
• Strong problem solving and decision-making skills
• Ability to work autonomously as well as an integral member of a team
• Linux/UNIX experience
• Must be able to work in a Panama shift schedule, to include weekends. Preferred Skills: • Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
• WebLogic
• Strong Linux/UNIX experience
• LDAPs
• PKI authentication Qualifications: Active Top-Secret SCI clearance BS and 2-4 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree. North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems. At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members. Come join us! Apply with North Point Technology today!

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