General Manager

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Job description

Our client is hiring a General Manager to be responsible for the day-to-day operations of their branch, with the primary goal of improving efficiency and increasing profits. This role reports to the Regional Vice President of Operations.

Responsibilities:

Assume full operational responsibility and oversee daily branch operations

Drive financial (sales and EBITDA), operational, and quality metrics to achieve performance goals

Develop and execute daily, weekly, and long-term work plans to meet and exceed goals.

Implement change management strategies to enhance branch performance and KPIs

Prepare business forecasts, budgets, and reports; conduct financial analysis to identify trends and address issues

Maintain knowledge of competitors and innovate to maintain market lead

Ensure compliance with all regulatory controls, including state licensing laws and regulations

Adhere to and support company policies, procedures, and guidance

Motivate, coach, and develop a unified team; uphold high standards and lead with clarity

Promote a safe, accident-free, and healthy work environment

Collaborate with marketing, accounting, human resources, and other Branch Service Center members

Establish a performance-driven culture and understand how to drive P&L through critical metrics

Develop and train standardized processes and KPIs to support growth

Build strong followership within direct-line and matrixed teams

Foster a culture of accountability and pride in delivering financial results

Identify, recruit, develop, and motivate top performers and future leaders

Qualifications:

Minimum of 12+ years of experience leading a fast-paced service organization with a proven track record of business growth; residential HVAC experience is a plus

Ability to prioritize, plan, and adjust priorities in a fast-paced environment

Maintain professionalism, executive presence, ethics, and a positive image

Self-starter with the ability to motivate a team towards common goals

Strong interpersonal and communication skills (oral and written)

Ability to analyze cost and forecast data to align with branch goals

Excellent analytical skills, financial acumen, and attention to detail

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.

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