Senior Customer Service Representative

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Job description

Senior Customer Service Representative - Virginia Beach, VA

Salary: $23.23-25.81 per hour/$46,800-$52,000 annually - commensurate to experience

Increase your earning potential!

• $1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details!
• $1,000 completion incentive after successfully completing training and orientation (around 6 months)
• 10% evening differential for applicable shifts
• 20% weekend differential for applicable shifts

When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Virginia Beach, VA office. You'll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.

Qualifications & Skills:

• 12+ months of contact center or customer facing service experience required
• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Minimum of high school diploma or equivalent

Education/Certifications:

• An associate's degree or higher (preferred)
• Active Personal Lines insurance license (preferred)

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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