Restaurant Operations Manager

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Job description

Overview:
Our YOU FIRST Philosophy

In addition to no night shifts and our fully chef-curated menu, our priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins - each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

One Shift - No Night Shifts. Ever.

Opportunity to grow your career with a great company and great people!

24/7 Employee Assistance Program

401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)

As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.

Life Insurance

Short Term Disability

Long-Term Disability

Dental

Vision

Health Insurance

Bright Horizon - back up child and elder care

Spot Insurance

Supplemental Insurance (accident, critical illness, indemnity)

Meal Discount

Complimentary premium access to the Calm App, plus 5 gift subscriptions

Unlimited access to medical and behavioral telemedicine through Cirrus MD

Tuition Reimbursement & High School Diploma Program

Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)

Childcare Discount Program

Paid Time Off (PTO)

Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment

Responsibilities:
About the Position

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We're not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others - and thus the beautiful cycle of restaurant life continues.

We have immense pride in our food which is why we don't subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.

Key Responsibilities

Learns and supports our You First culture and core values

Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards

Understands that we source great food for a reason and that our recipes must be followed

Knows the restaurant sales and traffic goals - and works to exceed them

Coaches and observes the First Watch Five Steps of Service being implemented at every table

Understands the background story of our 10 Commandments - and puts them into action

Responds with a sense of urgency to both customer and employee concerns

Communicates and takes immediate ownership of repair and maintenance issues

Is certified in food safety - and identifies and coaches in all areas of safe food handling

Is continuously scouting for and interviewing candidates to join our team

Keeps our company assets secure; including computers, point of sale, security systems and equipment

Understands the key responsibilities of every position in the restaurant

Puts an immediate stop to any inappropriate behavior, investigates as needed

Trains, coaches, and develops team members daily

Recognizes performance that goes above and beyond

Accounts for all daily revenues and deposits

Completes our admin duties - and gets required paperwork in on time

Who We Are:
First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024's Most Loved Workplace in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp's inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 535 First Watch restaurants in 29 states. For more information, visit .

First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Pay Range:
Up to $65,000.00

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