Revenue Collection Agent

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Job description

Salary: $48,447.00 - $65,403.00 Annually

Location : Chesterfield, VA

Job Type: Full-Time

Job Number: 25-00400

Department: Treasurer

Opening Date: 11/04/2024

Closing Date: 11/10/:59 PM Eastern

Minimum Qualifications

High school diploma or GED; two years of experience in collecting delinquent accounts; or an equivalent combination of training and experience.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of basic laws, regulations and codes relating to the collection of funds. Ability to prepare and maintain clear and accurate records, reports, and correspondence. The ability to communicate effectively and show empathy in difficult situations to a wide range of individuals under a variety of circumstances. Ability to use an automated collection system via a personal computer and related software as well as other standard office equipment. The ability to maintain a high level of confidentiality in regard to customer information, and all confidential tax information. Ability to process payments via a cash receipting system in a backup capacity and to maintain effective working relationships with internal and external customers.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Duties

Under general supervision, perform work of moderate difficulty in office work to collect delinquent personal property and real estate taxes through various means to include making phone calls, preparing tax liens, and other collection actions. Perform cashier duties in a backup capacity. Perform other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location

Treasurer

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion

For information on county benefits, view

01

Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Yes
• No

02

How many years of customer service experience do you have? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

03

How many years of experience do you have in a local government tax collection environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

04

How many years of experience do you have in a professional delinquent collections environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

Required Question

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