Emergency Dispatcher Level II with Security Clearance

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Job description

THIS POSITION IS CONTINGENT UPON AWARD OF CONTRACT TITLE: Emergency Dispatcher Level II LOCATION: National Law Enforcement Communications Centers (NLECC) - Dulles, VA and Fort Worth, TX SECURITY CLEARANCE: MBI SCHEDULE : Due to the nature of law enforcement work and this operation, shift work will be required. About KACE: When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference! About the role: Provide event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatch, incident reporting, and utilization of investigative databases. Provide training to Entry-Level and Level I Dispatchers. Prerequisites: Meet the requirements of Dispatcher Level I.
Must be Dispatcher Level I or equivalent for a minimum of six (6) months.
Must have received above average performance ratings as measured by the supplier's performance rating system (if being promoted).
Must be able to work in a high-pressure situations.
Must be able to communicate orally and in writing sufficient to obtain and disseminate, clear, concise information What you will do: Log and record events related to law enforcement radio monitoring.
Monitor intrusion detection systems.
Perform non-emergency and emergency dispatch.
Conduct incident reporting.
Utilize investigative databases.
Assist Site Lead in training Entry-Level and Level I Dispatchers.
Accept temporary Lead Dispatch duties as needed.
Provide guidance on Watch Desk protocols to US Postal Inspection Service personnel in a professional manner.
Maintain working knowledge of Watch Desk applications, databases, and protocols.
Primary point of contact for all USPIS and OIG personnel for entering and clearing Warrants Articles, Securities, Vehicles, and any other pertinent data into the NCIC and NLETS databases.
Enter, update, and retrieve information from a variety of computer systems including NLETS and NCIC.
Read and interpret reports and communicate results with internal external Law Enforcement personnel.
Complete, review, and maintain Microsoft Office reports and spreadsheets. Minimum Qualifications & Skills : Possess a high school diploma or General Educational Development (GED) diploma.
Be a citizen of the United States of America.
Be 18 years of age or older.
Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
Be able to sit for an extended period of time while monitoring multiple computer monitors.
Be able to maintain professionalism under highly stressful situations.
Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc. Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
Be able to speak the English language clearly and fluently.
Be able to provide quality customer service while communicating with internal and external parties.
Be able to hear ordinary telephone and radio conversations with either ear.
Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
Be able to type a minimum of 45 words per minute (WPM).
Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.). Additional Position Requirements: Obtain NCIC Full Access within ninety (90) days of assignment.
Must cross-train on Lead Dispatcher responsibilities within six (6) months of assignment. Clearance: Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment. Security Requirements/Background Investigation Requirements : Must be a U.S Citizen or Legal Permanent Resident.
Favorable credit check for all cleared positions Successfully passing a background investigation including drug screening. Physical Requirements/Working Conditions : Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Standing for prolonged and extended periods of time.
Climbing/Stooping/Kneeling : 0% - 10% of the time.
Lifting/Pulling/Pushing: 0% - 10% of the time.
Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
Sitting: Sitting for prolonged and extended periods of time. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description. Dress and appearance standards: USPIS requires all personnel are required to wear nothing less formal than business casual attire as defined by: Pants must be slacks.
Shirts may be polo or dress (with collar).
Footwear must be closed toe/heel shoes; no sandals, tennis shoes or flip flops.
Appearance must be clean and neat; torn, tattered or soiled clothing will not be permitted.
Hats, baseball caps, bandannas are not permitted. For more information about the company please visit our website at KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

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