Medical Receptionist

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Job description

Job Description

Compass Government Solutions is seeking a Medical Receptionist with customer service experience in Fairfax, VA. This position provides a variety of receptionist and other clerical duties in support of patient care and treatment.

Veterans and Military Spouses Encouraged to Apply

Civilian position supporting the military community

Monday through Friday 9:00am - 5:30pm

Essential Functions:

1. Perform receptionist duties and other various clerical tasks to assist staff members as necessary.

2. Answer inquiries, verify and obtain information for general public, customers, visitors and other interested parties and update the Data system if needed.

3. Verify patient information and make corrections if needed with each request for an outpatient visit. Responsible for registering new patients in the Composite Health Care system (CHCS).

4. Have sufficient knowledge and skills to record and maintain accurate records per AR 40-66 and the use of the electronic medical record system (AHLTA). Prepare daily end of day reports and able to utilize computer data systems in these processes.

5. Use computer terminal to input patient information and book the appointment by inputting appropriate codes for various types of appointments, patient's military status, health care provides, etc. maintain data manually and input later when system is down.

6. Ensure all treatment requested by the provider has been scheduled; reschedule appointments when necessary.

7. Initiate telephone consultations or Patient Communication Forms as needed and give to appropriate provider. Ask appropriate questions based on clinic guidelines to determine the nature and duration of symptoms. Book an appointment as appropriate or contact a clinician for triage.

8. Advise patients presenting or calling to leave messages for their PCM that secure messaging is available and provide instructions for accessing the site (FBCH Home Page).

9. Advise patients presenting or calling to request laboratory results that they may obtain future results via Tricare Online and provide instructions on accessing the site (FBCH Home Page).

10. Add patient names to waiting list, if necessary. Call patient on waiting list when appointments become available.

11. Greet all visitors and determine the nature of the visit. Verify patient's DEERS eligibility and utilize two patient identifiers to ensure correct patient. Patient check-in should be accomplished using AHLTA or CHCS. If either system is down, patient check-in must be annotated on paper to include patient's appointment time and the time they checked in. Place patient's medical record in appropriate location. Present Third Party Collection documentation for all non-active duty patients. Prepare telephone consults, retrieve medical records, and assist with documentation from patients requesting prescription refills as needed. Provide a courteous and friendly atmosphere.

12. Scan all necessary paper documents into HAIMS.

13. Advise Team RN/LPN/MA of patient presenting with possible infectious disease, acute needs or special needs i.e., wheelchair.

14. Include date, provider, and patient identifying information on all supporting documents in medical records.

15. Screen walk-in patients to determine purpose of visit and eligibility for treatment. Explain clinic appointment procedures and coordinate walk-in appointments with health care provider. Observe patient for obvious signs of discomfort, illness or distress and notify professional staff of perceived emergencies.

16. Answer telephone, obtain identifying information and determine the urgency of the call. Refer caller to appropriate staff member. Take messages. Apply clinic guidelines concerning release of patient information. Transfer misdirected calls to the appropriate number.

17. Explain delays in schedules as appropriate. Attempt to resolve clinic complaints of an administrative nature and refer other complaints to appropriate authority. Provide requested information and assistance to patients whenever possible; refer them to other appropriate sources for information if necessary.

18. Perform various other clerical tasks to assist staff members. For example, assure providers have their appointment rosters and administrative and/or medical records and use computer terminal to obtain requested patient information.

19. Maintain/stock forms needed at front desk.

20. Assist with other duties as needed and assigned.

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