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Professional Services Lead CUAS with Security Clearance

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Ed Wallach Search Group

2024-09-21 22:38:01

Job location Fairfax, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

We are expanding our North American Team and are actively seeking a talented Professional Services Lead to join our dynamic team at our McLean, VA office. Job Description: As a Professional Services Lead, you will play a pivotal role in ensuring customer success by proactively engaging with customers, preventing issues, and overseeing the resolution of challenges. Your responsibilities will include: • Taking a lead role in customer technical support, training, and field operations to drive customer success. • Managing project execution, contract deliveries, and overall operational execution. • Leading Support and Maintenance renewals, collaborating with customers and Sales leads to ensure seamless management of annual warranties and renewals. • Providing technical expertise during the sales process and supporting the sales team in promoting our CUAS product. • Participating in technical activities and processes with customers. • Serving as the customer's trusted advisor for all operational and technical aspects of their CUAS mission. • Responding promptly to customer issues and leading technical troubleshooting of both hardware and software-related issues. • Delivering local customer training sessions and product demonstrations. Required Skills & Experience: We are looking for candidates with the following qualifications: • Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions. • Previous experience in technical customer support organizations and managing projects delivering products or solutions. • Consistently maintaining a positive, proactive attitude and embracing a culture of change. • Ability to travel up to 50% within the United States. • Flexibility to respond to customer calls outside of regular working hours to address customer issues. • Desired: PMP certification or equivalent. Required Knowledge: The ideal candidate should have expertise in the following areas: • Experience working with multidisciplinary systems (software and hardware). • Familiarity with RF systems. • Knowledge of Networking & Telecommunications. • Desired: Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP). If you are a results-driven professional with a passion for technology and customer success, we invite you to apply and become a key contributor to our growing team.

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