Tier II System Administrator

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Job description

Overview:

Join the leader in providing smarter solutions for a safer world.

Kastle is a leading provider of property technology solutions that protect commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities. We're growing, and we're looking to hire a Tier II System Administrator that will join our awesome team at our Falls Church, Virginia headquarters.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! Please visit to learn more about what it's like to work with us.

Responsibilities:
Resolves Tier 1 and Tier 2 technical issues

Provisions end user devices to new hires

Supports IT on-boarding activities by partnering with HR

Configures, installs, maintains and refresh all end user devices using end point management systems like SCCM & Intune.

Provides IT support for end user devices like Desktops, PC's, Printers, Scanners, Peripherals, Telecom devices, Smartphones, Tablets

Responds to and prioritizes end user requests effectively

Avoid manual repetitive functions and automate where possible

Provides on-call support on rotational basis for critical issues on IT & Infrastructure Services (1 week out of each month)

Analyze and troubleshoot computer hardware and software issues

Provides continuous support for the rollout of new technology projects throughout the project life-cycle

Accurately record and update support cases

Provides conference room setup and support

Perform preventative and routine maintenance to end user devices

Escalates and collaborates on complex issues with Tier 3 support team

Observe and alert management to recurring problems and patterns of problems

Identify opportunities for improvement

Qualifications:
At least 5 years of hands-on IT experience

Proficiency in Windows and MacOS operating systems and associated apps

Significant knowledge of Windows O/S (10 & 11) and maintenance procedures

Experience with Microsoft Office Applications

Experience working with Azure and/or Office 365 is a plus but isn't required

Must have strong people skills and positive customer service attitude

Ability to communicate effectively and professionally with senior leaders

Attention to detail and the ability to multi-task in a fast-paced environment

Other Eligibility Requirements:

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Equal Opportunity Statement:
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Desktop Support IT Specialist Help Desk Service Desk Engineer Systems Administrator Technical Support Tech Support

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