IT Desktop Support Specialist with Security Clearance

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Job description

IT Desktop Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI is seeking a cleared IT Desktop Support Specialist to support an Army Program Executive Office at Fort Belvoir, VA. You'll help manage and support day-to-day Information Technology and communications functions, and assets and coordinate with the Network Enterprise Center (NEC) - Fort Belvoir. You will respond to user queries on troubleshooting IT systems; processing requests for access and deactivation; and forwarding trouble tickets to appropriate administrator SMEs or higher echelons. What You'll Get to Do: Help coordinate IT desktop support functions for projects involving multiple organizations Assist with teleconference technical support, to include hardware, software, and cloud applications ISO critical meetings Assist with automation of communication/notification systems and processes Image, configure, and deploy physical and virtual desktops Assist with user account creation, provisioning, management, verification, and deprovisioning Submit and track NEC remedy tickets for access, port security, etc. May research, provide recommendations, and coordinate purchases of hardware and software Help manage PEO HQ software licenses Install and troubleshoot end user apps and certificates May provide IT advisory support to physical building projects lead by Operations Directorate Coordinate for mobile device (smart phones, tablets, etc.) activation and support May submit work orders to activate and support wired telephones Troubleshoot and repair hardware including desktops, laptops, monitors, and docking stations Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions For VTC equipment and infrastructure, manage and provide operator-level troubleshooting and coordinate for preventive maintenance and warranty support You'll Bring These Qualifications: Active Secret Security Clearance Associate degree in IT, Business, or related field Greater than 3 years of relevant experience Proficient with Windows desktop operating systems, Dell hardware, and Microsoft Office Must have excellent written and verbal communication skills. Excellent customer service skills and ability to communicate effectively with end users by telephone and email. Must have the ability to work independently and with minimal supervision. These Qualifications Would be Nice to Have: Bachelor's Degree in IT, Business, or related field Security+ certification Previous experience supporting an Army Project or Product Manager office - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $78,700 - $165,300 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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