Sales Administrator

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Job description

Description:

As a Sales Administrator, you will play a crucial role in supporting our existing customer base. Your primary responsibilities will involve outbound calling to maintain relationships and drive sales opportunities. Here's what you'll be doing:

1. Customer Outreach: Initiate regular check-in calls to existing customers to build rapport, assess their needs, order supplies, and assist.

2. Telemarketing: reaching out to leads and potential clients to work with our sales team.

3. Sales Appointment Setting: Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.

4. Lease Management: Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.

5. Run-Out Management: Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.

6. Customer Engagement: Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.

7. Data Management: Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.

8. Problem Resolution: Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.

9. Sales Reporting: Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.

10. Collaboration: Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.

11. Other duties as assigned.

Join our team as a Sales Administrator and be an integral part of our mission to provide exceptional support to our valued customers while driving sales growth.

Requirements:

- Excellent communication and interpersonal skills.

- Proven experience in outbound calling or customer support roles.

- Strong organizational skills and attention to detail.

- Knowledge of CRM software and sales tools.

- Ability to work independently and as part of a team.

- Sales-oriented mindset with a focus on customer satisfaction.

- Flexibility to adapt to changing customer needs and sales priorities.

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