Service Now Business Analyst with Security Clearance

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Job description

Overview JOB TITLE: ServiceNow/Nuvolo Business Analyst GOVERNMENT AGENCY: USMS - United States Marshalls Service POSITION INFORMATION: Full-time LOCATION: Remote POSITION TIMING: Position requires candidate to obtain USMS Public Trust clearance which can take 3-6 weeks or longer to process. Clearance must complete prior to candidate beginning work on the program. CLEARANCE REQUIREMENTS: Ability to obtain USMS Public Trust clearance BENEFITS: Including but not limited to - Medical, Dental, Vision, 401k matching, PTO, Paid federal holidays, education and certification reimbursement program. ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. Our mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. POSITION OVERVIEW: The objective of this program is to acquire, implement, and maintain a commercial off the shelf (COTS) open architecture software system for an integrated workplace management system (IWMS). A comprehensive all-inclusive system for asset management. The COTS open architecture software system must have capabilities to for configuration and/or customized to USMS requirements. The Customer organization is seeking a COTS open architecture software solution that is adapting in perpetuity through version upgrades, additional modules, and additional capabilities depending on the customer organization's evolving needs. The IWMS will be implemented in a series of Modules. The customer organization team has identified five basic functional areas grouped as Modules: Facilities Management Space Management Project Management Real Estate and Lease Management Fleet Management. Responsibilities Support the team and PM w/ Status Reporting to include WBS/IMS updates and Burn Up/Burn Down charts for JIRA Scrum/Kanban Agile reporting to provide transparency to stakeholders. Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences/requirements. Effective facilitation and training skills. Should be able to facilitate group and individual discussions (on camera, as needed by the PM and Customer Organization). Attention to detail. Should be able to develop accurate written materials with a high level of proficiency. Action orientated. Should be able to follow up on feedback to ensure positive outcomes. Workshop - Collaborate with the team to develop the best solution documenting the workflows (e.g., flowcharts) and access controls for sign off. Workshop and Sprints - Facilitate, develop, and refine User Stories to completion to ensure high-quality Acceptance Criteria for each Story. Prepare training material and work with the PM to generate the Testing Plan to include facilitation of UAT and training material. Work with developers to ensure each User Story meets the defined Acceptance Criteria. Qualifications BS/BA in Computer Science, Information Systems, Engineering, Business, Political Science, or other technology related discipline, desired 5+ years of Business Analysis experience Experience developing training materials ServiceNow and/or Nuvolo experience/knowledge, desired DESIRED SKILLS/EXPERIENCE: Experience with Visio Experience with AutoCAD WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

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