Client Engineer with Security Clearance

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Job description

Technical Expectations: • You solve problems at their root, stepping back to understand the broader context. • You have a strong aptitude for trouble shooting and problem solving. • You maintain SLA's through the implementation of proactive issue detection and reporting. • You can setup and configure monitors to prevent prolonged outages. • You have a basic understanding of operating system administration. • You write and review accurate and complete support procedures, system documentation, and issue tracking entries. • You show good judgment and instincts in decision making. • Able to prioritize in complex, fast-paced environment. Personal Expectations: • Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. • Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. • Quality: You demonstrate appropriate quality and thoroughness. • Integrity: You act with personal integrity at all times. • Professional: You work with your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Job Description: Operate and support air-gapped regions. • Provide timely Tier 1 support through trouble tickets from submission to resolution or escalation using existing documentation, procedures, and tools. Provide detailed data and communications in tickets. • Provide direct support to employees and respond to in-bound calls, emails, chat's and customer walk-ups. • Monitor performance dashboards on a daily basis. • Install and configure hardware operating systems, applications and/or other IT equipment. • Setup new user accounts and profiles and provide password assistance for new and existing users. • Troubleshoot and resolve end-user hardware, operating system, and software related problems. • Troubleshoot and resolve basic network and server access problems for end-users. • Perform software troubleshooting, installation and resolution of issues. • Maintain IT inventory documentation and perform inventory actions, provide updated inventory reports. • Create and update documentation as necessary for local and remote sites. • May work on support projects that require a limited scope or are well documented. • Must interface with other team's to resolve tickets and complete projects. • Communicate professionally with your team and other teams in your division, knowing when to contribute and when to listen. • Work is accurate and thorough and focused on driving customer service excellence. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

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