Customer Service Support Specialist TS/SCI with Polygraph with Security Clearance

---

Job description

REQ#: RQ186923 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smaroer. Our work depends on a Customer Service Support Specialist joining our team to determine how requirements are satisfied and in coordination with stakeholders. The Contractor shall ensure that all developed applications and modifications to existing Sponsor applications operate in compliance with applicable documents and approval. Planned activities shall be coordinated with all stakeholders and approved by the Sponsor. REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE: The Contractor shall have the following required skills, certifications and demonstrated experience: Demonstrated experience with Help Desk customer support.
Demonstrated experience with analytical and problem-solving skills to identify and resolve technical problems and issues.
Demonstrated experience working independently and within groups.
Demonstrated experience using Microsoft Products; MS Office 2016, Outlook 2016, and Skype for Business
Demonstrated experience collaborating with system users and customers to determine present and future user needs.
Demonstrated experience collaborating with development teams for new codes, updates, modifications, transitions, and implementation of new and existing requirements. HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:
Skills and demonstrated experiences that are highly desired but not required to perform the work include: Demonstrated experience with strong written and verbal communication and collaboration skills across diverse audiences (e.g. presentations)
Certifications
o ITIL v3
o ServiceNow Certification WHAT YOU'LL NEED TO SUCCEED: Education: Associate's or Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 8+ years of related
Security Clearance Level: TS/SCI with Polygraph
Location: Chantilly, VA - On Customer Site
U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements Years of Experience 8 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $132,759 - $179,615. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

<!– job description page –>