Nutanix Resident Xpert with Security Clearance

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Job description

OVERVIEW Nutanix Customer Success provides trusted resources who possess a wide range of industry experience across Nutanix, other infrastructure solutions and daily operations. Nutanix residencies are designed to provide dedicated resources who implement best practices and share expert advice on the Nutanix platform. Resident Xperts work on site with the customer, providing expertise for the Nutanix environment and fulfilling the need for specialized skillsets such as:
• Hyper-Converged Infrastructure (HCI) lifecycle (Nutanix certified) • Virtualized infrastructure management (VMware, Citrix, Microsoft) • Virtualized Desktop Infrastructure (VDI) administration
• Data center migration planning and execution
• Enterprise and hybrid cloud orchestration and automation SERVICE SCOPE
Nutanix Resident Xperts are selected based on your organization's requirements and have full access to Nutanix resources. They can be requested for specific operational requirements such as security clearances or industry certifications. The Resident Xpert will be engaged full-time. Resident Xpert Consultant
Key Responsibilities
• Proficient with day-to-day operations of Nutanix solutions, and knowledgeable in external networking solutions from major switching vendors
• Possesses relevant domain expertise in areas relevant to organizational needs
• Demonstrates advanced problem solving and root cause analysis skills
• Able to instruct and perform TOI (transfer of information) to employees or train larger groups (up to 12)
• Possesses presentation and public speaking skills
• Understands and applies Nutanix best practices and engineering problem-
solving skills to present options that target customer use cases
• Consistently follows methodology to create solutions that achieve a specific
business outcome • Establishes relationship with direct customer technical counterparts, and first- or second-line customer management
• Able to document and operationalize Nutanix environment
• Develops standards on deploying/maintaining Virtual Machines (VMs)
• Works to establish Nutanix patching patterns
• Ensures compliance on Nutanix systems
• Prepares weekly progress reports using established engagement procedures
• Keeps management informed about any operational changes
• Well-versed in the Nutanix product line
• Engages with the customer environment to provide solution recommendations as that environment evolves
Experience
• 4-12 years in enterprise-class environments and datacenters
• Typically holds advanced certifications from industry solutions (relevant to
organizational needs)
• Nutanix certified • Ability to work in a team setting or alone with limited customer direction

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