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Watch Administrator () with Security Clearance

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Acclaim Technical Services

2024-11-10 09:46:18

Job location Herndon, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are actively hiring a Watch Administratorwith TS/SCI clearance and polygraph to join our Alder Division working in Northern VA. The qualified candidate will provide support to a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission-oriented IT infrastructure. The candidate will support the Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus the supporting applications and services. RESPONSIBILITIES Provide tiered troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools. Serve as liaison between the end users / customers and Sr. technical staff if problems are escalated. In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.). Monitor system alerts using various proprietary applications on multiple networks. Identify and document alerts using the ticketing system and notification emails. Escalate issues to Tier 2/3 and provide troubleshooting assistance. Manage user accounts (account creation, permission modification, enabling/disabling, and password resets using Active Directory). REQUIRED EDUCATION & EXPERIENCE TS/SCI with polygraph required This position is for a 12-hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays) Skills: Windows Server 2016/2019 Windows 10 Linux (CentOS, RedHat, Ubuntu, Debian) VMware (vSphere) Storage (Disaster recovery, replication) concepts Networking (routing and switching, firewalls, load balancing, DNS, DHCP) Active Directory

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