Centralized Production Technician

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Job description

Overview:
Scope of Responsibilities: Works in-person/remotely under supervision of Regional Manager of Operations. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Regional Manager. Work directly with client services representatives to urgently resolve customer service-related issues. Has the ability to visit clients we service to offer in person training and/or problem resolution.

Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.

Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions

Responsibilities:
Job Duties:

Responsible for accurate data entry of patient profiles and medications

Maintaining accurate information for patients and facilities

Responsible for billing and crediting each facility appropriately and accurately each month

Assist in new home setup and implementation across the region

May be required to travel to individual homes for meetings or drug exchanges

Assist in orienting and training new employees

Work with billing department to oversee the completion of individuals unbilled reports

Assign daily unbilled reports

Maintain and demonstrate top tier data entry production as determined by Regional Manager of Operations

Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications:
Educational Requirements:

High School Diploma or GED

Two years of service

AS Degree or Higher in Business Administration or related field

National PTCB certification

Experience:

2 years' experience as a pharmacy customer service technician for HealthDirect required

Previously demonstrated top 5% data entry performance metrics

Required (Vermont Employees):

Registered with the State of Vermont as a Pharmacy Technician

Special Conditions of Employment:

Drug test

Initial and continuous exclusion and sanction/disciplinary monitoring

Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

Strong communication skills

Outstanding customer service skills

Ability to work independently

Excellent organization skills

Proficient with multiple remote technology

Ability to multitask and prioritize

Broad knowledge of medications and physician orders

General computer and keyboarding skills

Strong leadership skills

Demonstrate HIPAA compliant workspace at home

Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations

Behavioral Traits Required:

Cooperation: Must work harmoniously and effectively with fellow employees, supervisors, and others you are in contact with

Initiative: Must work within supervision guidelines and assume additional responsibilities

Flexibility: Must be willing to work variable work schedules, nights, and weekends, assist others as requested and available, and be willing to perform all assigned work

Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences

Involvement: Must enjoy the demands of the job and work with interest and enthusiasm

Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees, and business partners), listen attentively to their needs and respond appropriately

Safety: Must take care of equipment and employ good safety habits

Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers, and teams

Attendance Requirements:

Must be available, and on-time for scheduled work shifts. (remotely or on-site)

Must be able to work nights and weekends as required.

Compensation:

$18.00 - $21.27 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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