Corporate Communications Manager

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Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides leadership within the Communications Department to ensure required human resource administration, staffing, training, coaching, development, work assignments, performance management, individual goals and objectives, and compliance with company policies and procedures are met.

In collaboration with Department Vice President, develops Communications Department goals and measures team performance.

Ensures strategic communications plan and crisis plan are up to date.

Oversees the development and maintenance

customer-facing applications and programs website, mobile app, and text message application, as well as internal SharePoint site.

Coordinates and oversees daily staff activities, programs, and projects in the Communications Department.

Monitors customer satisfaction data and develops comprehensive communications strategies to address critical issues and topics of interest consistent with the data and the cooperative's strategic plan.

Holds monthly communication-planning meetings and oversees the production of internal and external communication efforts, including all bill inserts, newsletters, magazine pages, digital signage, intranet information, and social media content.

Assists the CEO with the planning, writing, and editing of their monthly letter in the magazine.

Writes articles for publications, as necessary, and participates in the team review and editing of all internal and external publications - meeting all associated publication deadlines.

Ensures all communications, internal and external, relevant to the cooperatives and customer's needs are met in a manner consistent with the strategic plan.

Serves as a media contact.

Assists in planning and implementing marketing efforts for affiliate companies - NS and NES.

Oversees staff activities related to community initiatives, including Youth Tour, and Scholarship program.

Coordinates Annual Meeting including working with all vendors and divisions to ensure a successful meeting, coordinating the board of directors' voting process, proxy distribution, in-person voting, and the recording of board member candidate speeches.

Serves as the point of contact for third-party service providers and applications.

Maintains effective working relationships with staff members of state and national trade associations, as well as other electric cooperatives and communication professionals.

Assists with monitoring local, state, and national current events and political actions related to and its stakeholders. Develops strategies to effectively communicate to the cooperative's customer-owners regarding such issues.

Contributes to achieving departmental goals through active participation in the planning and administration of departmental budget and strategic objectives and by consistently supporting team efforts to achieve established goals.

Professionally represents and maintains positive communications and productive business relationships through participation in business-related events and activities, as required.

Works continually towards self-development to stay current on communications, public relations, and web design procedures and practices.

Performs all other duties as may be assigned from time to time.

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