Lead Business Systems Analyst - ERP Sales & Marketing, Customer Service

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Job description

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a Lead Business Systems Analyst for a hybrid role based in Manassas, VA.

Become a Lead Business Systems Analyst, where you'll drive business improvements through technology solutions. As a subject matter expert in Sales & Marketing and Customer Care processes, you'll analyze needs, gather requirements, and recommend solutions, specializing in ERP module configuration. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

Responsibilities

• Business Analysis and Requirements Gathering: Lead the analysis of complex business problems and build business requirements for Quotation, Demand Processing, Sales, and Regulatory Compliance. Utilize various techniques to gather and document business, functional, and user requirements, involving stakeholders to ensure alignment with business goals.
• Stakeholder Engagement and Project Definition: Collaborate with corporate stakeholders across departments to understand business requirements, processes, and system capabilities. Aid in defining project scope, objectives, and technical feasibility, involving relevant stakeholders to ensure alignment with business goals and vendor-managed solutions.
• System Configuration and Collaboration: Configure ERP financial modules and collaborate with technical teams on functional and technical requirements. Create deliverables for application development, system integration, and data migration initiatives, ensuring alignment with business needs. Develop organizational change management frameworks and conduct user acceptance training to facilitate seamless adoption of system changes.

Qualifications

• Bachelor's degree with 8+ years of experience or equivalent.
• 5+ years of experience leading ERP system implementations in areas of Sales & Marketing and/or Customer Service preferred.
• 4+ years of hands-on experience with SAAS ERP preferred, Microsoft D365 experience desirable.
• Knowledge of Software Development Life Cycle phases and proficiency in writing functional and technical documentation.
• Strong analytical, communication, and diagramming skills.
• Ability to provide business process guidance and manage multiple high-priority projects with varying deadlines.
• Familiarity with cloud IT landscapes.

Benefits

We Invest in You

• Health & Wellness:
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
  • Work life balance with Paid Holidays and PTO
  • Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
  • Employee Assistance Program offering around-the-clock counseling
• Financial security:
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
  • Exceptional career advancement opportunities, recognition, and rewards
  • Corporate bonus program
• Mission Focused:
  • Non-profit organization supporting critical life science research
  • We give scientists the tools they need to make discoveries that improve and save lives
  • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one we've committed to for almost 100 years. Shape the future of science with us.

ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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