Cadillac Automotive Service Advisor

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Job description

Rick Hendrick Cadillac (Norfolk)

Location: 6222 Virginia Beach Blvd, Norfolk, Virginia 23502

Job Description:

As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Take Advantage of Our Cutting Edge Benefits:

• NO COST Employee Healthcare Premium

• Rewarding Performance Based Pay Plans

• Paid Company and Manufacturer Training

• 401(k) Retirement Plan with Company Match

• Dental, Vision, Life Insurance

• Paid Time-Off up to 4 weeks Vacation

• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

• Holiday and Sick Pay

• Employee Discounts

• College Scholarship Program

• Individual & Team Rewards

• Employee Assistance Program

• Internal Career Advancement Opportunities

• At Hendrick we work daily to invest in our teammates and offer opportunities for personal growth and development.

Essential Duties and Responsibilities:

• Works with customer and technician to identify required maintenance.

• Advises customers on necessary and recommended services.

• Offers additional services and repairs to customers.

• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

• Estimates cost of mechanical, electrical, or other repairs.

• Enters itemized estimate on service order and explains estimate to customer.

• Schedules appointments with customer.

• Meets dealership's standards for repair and order production.

• Maintains CSI at or above Company standards.

• Maintains an organized, clean and safe work area.

• Participates in required training.

• Records all hours worked accurately in company timekeeping system.

• Follows Safeguards rules and regulations.

• Demonstrates the Company's Core Values.

• Complies with Company policies and procedures.

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned.

Education/Experience:

Dealership experience preferred. College Degree, High School Diploma, or equivalent. Previous experience in the automotive dealership. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

Valid Driver's License

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Skills:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to loud noise, vibration, exhaust fumes, and other service repair conditions.

Work Environment:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Hendrick Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .

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