Medical Receptionist-Call Center

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Job description

Overview:
Serves as a representative for a medical group call center. Responsible for answering calls and scheduling appointments in a high-volume call center environment. Ability to remain calm and perform duties efficiently under stress. Excellent communications and interpersonal skills. Manual dexterity. Must demonstrate ability to effectively communicate and interact with all age groups. MUST have Excellent Customer Service Skills. Patient confidentiality must be maintained at all times.

Responsibilities:
Primary role will be to answer incoming calls telephone calls from patients, hospitals, doctor offices and other medical facilities in a polite and courteous manner, schedule/reschedule appointments via backfilling lists such as the bump list, waitlist, reminder list for various divisions, entering a task/message in the EHR under the direction of the Office Coordinator and maintaining a professional and courteous encounter with all patients.

Responsible for working/maintaining task list in the electronic medical record and assist with reports as needed.

Directs calls to appropriate party (when applicable).

Enter messages for physicians via the EHR system.

Assist patients with information on medication refills, lab orders and referrals

Schedule appointments for patients with their respective provider.

Pre-registering patients to establish new care including confirm patient's insurance. For established patients update all changed information in the computer

Calling patients and scheduling appointments from reminder and bump lists.

Review and complete all EHR tasks that are assigned to you and your appropriate team.

Supplement office staff by assisting with photocopying, various office tasks, re- supplying work stations.

Participates in department staff meetings and other quality improvement activities required and volunteered for.

Maintains a polite and professional demeanor at all times.

To ensure PCP continuity, please make sure patients are seeing their designated provider.

Review on call messages ensuring patient call back

Performs other duties as assigned.

Qualifications:
Must have:

Excellent written and verbal communication skills

Must be highly organized

Outstanding customer service attitude

Ability to adapt and work under pressure

Prior experience working in a medical office setting highly desired but not required.

Preferred candidates will be able to:

Ability to develop and maintain effective relationships with public, partners, customers, and co-workers; while working cooperatively and effectively with others to achieve common goals.

Ability to manage time and resources to ensure assignments are completed accurately and deadlines are met.

Meets attendance/punctuality requirements.

Ability to adapt to changing work environments, work priorities, and organizational needs.

Takes independent action to address and resolve problems.

Ability to expresses ideas effectively and demonstrate sound judgment with regard to decision-making.

Ability to deal with others in a direct honest manner and comply with all EVMS policies and procedure.

Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.

Ability to apply concepts of basic algebra and statistical analysis.

Location : Location:
US-VA-Norfolk

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