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Tier 2 Helpdesk with Security Clearance

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Super Systems Inc

2024-09-21 16:40:06

Job location Norfolk, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Responsibilities include but are not limited to:
1. Experience on prior service desk
2. Perform preliminary analysis of user calls and support requests and assist with the resolution of user issues.
3. Assist in the gathering of help desk statistics including, but not limited to: number of calls answered, general type of problem reported by users calling into the help desk or submitting online support requests, and the duration of user support phone calls. 4. Prior NNPI experience a plus but not required. 5. Prior NMCI experience would be nice. 6. Service Now experience a plus.

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