Enterprise Service Desk Mid with Security Clearance

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Job description

R- Description Unleash Your Potential At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! The Mission The Leidos team delivers the core backbone of the Service, Management, Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk, and data transport. Leidos will support network modernization efforts to provide Sailors, Marines and the civilian workforce the tools they need to be more efficient at increasing naval capabilities and further empowering the Navy Marine Corps team to compete and win. Your Main Objective: Conduct operations in support of the Enterprise Service Desk.
Execute scripts and answer calls.
Troubleshoot, resolve, and/or escalate technical issues.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services BASIC QUALIFICATIONS: At least one year of experience in IT customer service
High School Diploma or Equivelant
Must possess a MTA for Windows OS certification
Must possess an IAT Level II Certification
Must have an active Secret Clearance At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that provide them with an opportunity to thrive, professionally and personally. For us, helping you grow your career is good business. We'd like to learn more about you, apply today! SMIT-MCEN This Positions pays between $25-$40 dollars per hour with multiple positions available. Original Posting Date: 2024-10-11
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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