Help Desk Mid with Security Clearance

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Job description

Help Desk Mid Quantico, VA Must be a U.S Citizen Security Clearance: Secret Job Summary Applied Training Solutions (ATS) is seeking a Mid-Level Help Desk Specialist to provide customer focused technical support. The chosen candidate will interact directly with users on multiple network enclaves to assist in providing continuity of services when issues arise. The candidate will assess and prioritize computer support problems, perform basic troubleshooting, and work within the helpdesk team, coordinate with the Tier II support team, the Enterprise Service Desk or other external agencies to implement solutions to problems. The MAGTF Staff Training Program is the primary customer. Its mission is to improve the warfighting skills of senior level MAGTFs by providing staff training across the range of military operations within the context of a Joint and/or Combined Task Force training environment. Primary Responsibilities Provide Tier I support for customer trouble tickets. Maintain and troubleshoot Local Area Network end user device connections. Receive and coordinate resolution to end user support requests. Receive and process system access requests. Create and manage user network account accounts and mailboxes. Manage user permissions to network resources. Request and manage Alternate Logon Tokens. Assist users in operating Audio/Visual equipment and Video Teleconference systems. Maintain asset management database. Required Skills/Qualifications Maintain DOD Cyber Security Workforce 8570.01 IAT Level II certification. Microsoft Active Directory user and object management. Proficiency using Microsoft Office 365 suite, TEAMS, and Adobe Acrobat. Basic system and network troubleshooting skills Excellent customer service skills Able to occasionally drive personal vehicle to different locations on base to pick up or drop off equipment. Desired Skills/Qualifications Bachelor's Degree or equivalent w/ 3+ Years Direct Relevant Experience Proficiency using with IT Service Management systems (i.e., Remedy) and associated workflows. Purebred Mobile device key management Critical thinking and problem solving. Strong time management and organizational skills. Strong verbal, written, interpersonal, and communication skills. Physical Requirements and Work Environment Stationary 50% of time Need to occasionally move about in an office environment. Occasionally reposition self to service equipment including under desks and in a server room. Frequently move computer equipment up to 15lbs to set up classroom environment for events. Seldom work outside of normal office hours in support of scheduled events. Travel 10-15%, occasional travel to Camp Pendleton, CA; Camp Lejeune, NC; or Okinawa, Japan Company Description Applied Training Solutions, LLC is a leading simulations company providing innovative systems, products, and solutions to government and commercial customers. Applied Training Solutions, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.

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