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Digital Escort (TS/SCI) with Security Clearance

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Zachary Piper Solutions, LLC

2024-11-05 18:45:34

salary: 125000.00 US Dollar . USD Annual

Job location Reston, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Zachary Piper Solutions is seeking Digital Escortsto support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking end-user support specialists who are familiar with cloud environments to support an on-going classified program. Clearance: TS/SCI Location: Reston, VA, Redmond, WA Schedule: Shift work - 24x7 operational environment Mid day and evening shift available Responsibilities of the Digital Escort: Complete incoming tickets through Remedy, ServiceNow or other ticketing system Troubleshoot and resolve system issues utilizing customer tools Document all findings from tickets and incidents Provide end-user support to customers at the Tier 1/Tier II level Qualifications of the Digital Escort: • Must hold an active TS/SCI required • Excellent customer service skills and focus. • Education: Bachelor's Degree and 1+ years of related professional experience • Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow • Openness to shift work, as 24/7 support is essential Compensation of the Digital Escort: Compensation: $70,000 - $125,000+ based on years of experience Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday Opportunity to get your foot in the door with cloud Long-term stable program

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