Customer Account Specialist

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Job description

Start Date: 11/19/2024

End Date: 11/30/2025

Education:

HS/GED Required

Associate degree preferred, not required

Required Skills:

Must have customer-facing experience (in person or phone): 2 years or more

Must have strong computer skills (Microsoft office, video conferencing, etc.)

Must be able to multi-task between activities and screens during customer interactions.

Experience working with the public where the customer experience is the main focus.

Soft Skills:

Must have STRONG interpersonal communication skills with customers, supervisors, peers.

Preferred Years of Experience:

Minimum 2+ years of experience in an inbound call center environment

It would be a plus to also have experience with utilities

Customer Account Specialist responsibilities:

Working as a part of the Customer Account Management team candidates will assist the company's residential customers.

Assist basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.

Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of client's Customer Account Management team for years to come.

Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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