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Inbound Sales & Customer Service Agent

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TBF Virtual Solutions

2024-09-27 02:37:13

Job location Richmond, Virginia, United States

Job type: all

Job industry: Call Centre / CustomerService

Job description

Description:

Inbound Sales & Customer Service Agent

Location: Remote; available positions vary by location

Available Schedules: Monday- Friday 8:00am-11:00pm EST Saturday-Sunday 9:00am-9:00pm EST

Our service partner provides experiences that embodies the elegant side of the Mediterranean to create unique and unforgettable emotions for guests, through the discovery of the worlds cultures, beauties, and tastes. This service partner translates its passion for the sea into a commitment to excellence in hospitality, professionalism, dedication, and mastery of every single detail to ensure the complete happiness and satisfaction of each and every guest.

Position Overview:

Responding to general inquiries

Describing the booking options

Explaining billing process and options

Accepting and processing requests for information materials

Researching and resolving customer complaints

Billing clarification questions

Transferring calls to Client customer service when required

Additional services as mutually agreed upon

Qualifications:

Outstanding problem-solving skills

Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.

- Displays patience, empathy, an ability to manage stress, the ability to work under pressure

- Skilled and efficient in writing and verbal communication

- Provides knowledgeable, friendly, and eloquent customer service

- Successful Completion of training and certification.

- Successful completion of background check and drug screening.

- Full remote setup required (desktop monitor, ethernet, USB 3.0 Port, 4 GB of RAM, hard wire telephone with service, keyboard, mouse, and a USB hardwired headset with phone quality audio

-Must maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates

Apply Now:

TBF Virtual Solutions is an Equal Opportunity Employer.

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