Member Account Specialist

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Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate tjoin our talented Team.

Job Title: Member Account Specialist

Location(s): Richmond, VA

Quick description of the role or project story (What this role will be doing):

This position will work at our call center on the phone and in person at one of our designated branch locations.

Inform, Educate, and Advise members, regardless of the individual circumstances.

Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check. Takes check orders over the phone and processes Credit Card Payments.

Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account based inquiries, and credit card inquiries.

Promote the credit union by cross-selling products and services focusing on department goals and member needs.

Handle member inquiries and solves problems.

Other duties may be required and assigned by the manager.

Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.

Complete all required, ongoing enterprise level training including, but not limited tBSA, OFAC, and Information Security.

Report all Risk Management Policy violations in accordance with policy.

What are the top "must have" skill sets:

1. Must be able toperate a computer and other office equipment

2. Must be skilled when working with details such as numbers and names

3. Must have the ability teffectively communicate with members both verbally

and in writing

4. Must have the ability tconsistently provide excellent professional service

5. Must be able twork in an environment of multi-tasking

6. Must be able texercise active listening and problem-solving skills in complex

conversations, offering patience and support

7. Banking and financial background experience

What soft skill requirements dyou have:

1. Strong work ethic

2. Adaptability

3. Time management

4. Organizational skills

5. Stress management

What education and certifications/licensures are required? Minimum High School Diploma or GED

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard trace, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.

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