Project Manager - General - Sr

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Job description

Job Description: Role Description

The Enterprise Messaging Operations (EMO) Message Delivery Lead (MDL) is a pivotal role in the execution and delivery of customer-facing digital messages. The MDL works with content editors, designers and LOB intent owners/marketers/engineers to manage, build, test and launch emails, SMS messages and push notifications to market.

The Message Delivery Lead is an experienced operations management professional who thrives in a fast-paced team-oriented environment. The MDL can communicate effectively with and influence partners across multiple levels of the organization. Strong tech knowledge, attention to detail and ability to adapt to an ever-changing environment are essential to succeeding in this role.

This is what you ll do:

Serve as the primary point of contact for messaging intent in various operating models and sizes; That might look like partnering with a copywriter and designer to work on a new multi-channel alert, building a message in our systems, or working upstream with LOB partners to get their email creatives through approvals and ready to execute.

Manage and track key elements involved with message production, including documentation collection and organization, appropriate technical setups, QA testing and post-production monitoring.

Work with partners across the company to expedite and obtain necessary artifacts and approvals needed to launch messages in the market.

Stay perpetually audit-ready by ensuring all aspects of Legal, Risk, Compliance and well-managed process controls are adhered to and followed to the letter.

Provide daily communications that are clear, transparent and concise to all stakeholders about your project's current status.

The ideal PM should:

Have a background in MarTech with an understanding of email, SMS and push notification products/delivery platforms. However, exceptional project management or delivery lead experience in non-technical fields will be considered.

Autonomously lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions and garner respect from other teams.

Embody a passion for delivering meaningful digital messages/experiences in moments that matter.

Have experience working with Data Analysts and Tech Teams who use APIs and leverage Agile/sprints for their work that runs parallel to ours.

Proactively identifies and communicates potential delays/risks and the future impact to project timelines.

Possess strong verbal and written communication skills and possess the ability to tailor messages to audiences at different levels of the organization.

Have no fear in asking questions to better understand a process/problem and actively identify areas of enhancement/improvement.

Demonstrate strong analytical skills with the ability to solve problems and knows when to quickly escalate to management quickly if the problem cannot be resolved.

Effortlessly pivot to meet the needs of our internal customers and teammates, while also knowing the areas of process that cannot be compromised or skipped due to Audit requirements.

Reason For Request: Business Justification

EMO is budgeted for 5 EMO Project Manager contractors (100% funded by LOBs -Bank and COAF)

The target state for PM support in 2025 is 3 PM contractors.

In order to meet BAU demand in addition to the Engagement Manager bulk template migration work, we need to maintain a headcount of 5 total contractors thru November.

We are not going to backfill Dexter Adair, whose 3 year contract will end on 11/27. This will bring our PM count to 4.

We are not going to backfill Shane Mitchell, whose 3 year contract will end on 1/31/2025. This will bring our PM count to 3.

We are leveling up the job description for the 2 new contractors to align with OM 1.4 E2E PM target state and we are adding skills needed to perform as a Message Producer (Taxi Builder).

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