Remote - BPS Team Lead-Richmond, VA

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Job description

Role: Team Lead Location: Richmond, VAInterview Type: Phone & In PersonWork Arrangement- HybridNote: Local profiles to Richmond, VA or commutable distance only. ID & address proof is required. Description:Team Lead to provide strong leadership to technical team, fostering a collaborative work environment and provides system administration support of Box enterprise site, conduct day to day application administration, content management and user support.Provide strong leadership to a technical team, fostering a collaborative and innovative work environment.Mentor and guide team members to enhance their technical skills, career development, and overall performance.Encourage a culture of continuous learning and knowledge sharing within the team.Provides system administration support of VITA Box enterprise site, conduct day to day application administration, content management support and user supportUpkeep and Maintenance of the VITA Box Enterprise ID Coordinates with VITA Customers and Box on testing and deploying new Box Releases.Administer support of users and groups including add or remove users, manage their settings, and convert unmanaged users to managed users.Create groups and manage membership. Adding users, building groups, customizing security settings per requests. Provide regular insights to customers on Box platform usage analyticsManage enterprise platform sandboxes. Provide, and remove access to sandbox for users and departments.Manage user accounts in Box and generate report(s) to identify license consumption by each agency/user group.Troubleshooting problems with Box software, and communicating findings, investigative research, and resolutionSupplier will accept and resolve problems, requests and changes through the VITA Customer Care Center and the incident management system.Manage enterprise settings for global security, encryption, device trust, content sharing and notifications.Support document collaboration including:- Support users in file management and content search- Download site wide documents and folders for compliance reasons- Search for files and folders across your organization- Move files between folders due to organization change- Permanently delete files and folders based on authorizationShould be able to work from office for at least 3 days a week.Required/Desired Skills: Provide strong leadership to a technical team, fostering a collaborative and innovative work environment. Required 5 Years Provides system administration support of VITA Box enterprise site, conduct day to day application administration, content management support and us Required 5 Years Upkeep and Maintenance of the VITA Box Enterprise ID. Coordinates with Customers and Box on testing and deploying new Box Releases. Required 5 Years Administer support of users and groups including add or remove users, manage their settings, and convert unmanaged users to managed users. Required 5 Years Create groups and manage membership. Adding users, building groups, customizing security settings per requests. Required 5 Years Provide regular insights to customer on Box platform usage analytics. Manage enterprise platform sandboxes. Provide, and remove access Required 5 Years Support document collaboration including Support users in file management and content search, download/Search/Move site wide documents and folders Required 5 Years Box, Box Skills, Box AI, Box Shield, Box Governance, BOX Relay Required 5 Years Manage enterprise settings for global security, encryption, device trust, content sharing and notifications Desired 3 Years Experience with one of the following: C#, Java, PHP, Python, Ruby, PowerShell, REST API Desired 3 Years Experience with RPA (UiPath), PowerShell, Active Directory, Accounts Provisioning and Deprovisioning, Service Now, Messaging, DNS Nice to have 2 Years

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