ServiceNow Technical Architect

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Job description

Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests

Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

Guide the team in having the right level of details in the design artifacts.

Review the design and code to ensure it aligns to customer expectation and follows industry standards

Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues

Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow

Follow up on outstanding development needs and provides timely status reports to the project manager

Advise on options, risk and impacts on business/ITIL processes

Communicate technical problems and solutions to both technical and non-technical audiences

Skills Overview:

ServiceNow platform implementation, development, support, enhancement

ServiceNow Discovery Configuration, Run Book Automation preferred

Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS

Strong customer service and excellent verbal/written communication

Excellent attention to details, ability to multitask, and effective time management skills

Understand full ITSM application lifecycle

ITIL certified desired

ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.

Strong CSM and integration knowledge is a must.

Experience:

12 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization

5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to), SPO (desired) and Scoped Application solution

Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions

Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer s in house team.

Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow

ServiceNow Sourcing and procurement operations (SPO) knowledge or implementation experience is desirable.

Past work experience with industry leading providers of ITSM tools

Must have experience in drafting design, present to architecture board and obtaining sign off.

Should be able to decide what is the right level of detail in low level design

Certifications Certified application developer, Certified implementation specialist CSM, ServiceNow Certified Technical Architect (preferred)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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