Wealth Business Support Manager

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Job description

Overview: This position manages a group of associates that support Wealth activities. Oversees financial management, compliance or operational audits with all applicable regulations, and business continuity activities. Responsible for the development and performance of assigned team in servicing Wealth clients. Collaborates on process changes that improve operational efficiency and client experience. Partners with regional Wealth leadership and operational support teams in implementing a regional Wealth Management client servicing plan. This is a highly collaborative role, leading support across four states and requiring approximately 40% travel. This position is based in Richmond, VA.

Responsibilities: Wealth Operations - Manages operational risk and service quality of overall Wealth team, ensuring compliance with all applicable policies and resolving complex service issues. Works with operations, legal, and compliance teams to ensure mitigation of controllable operational loss. Assists and advises various committees and project groups. Collaborates on the identification, planning, and execution of process improvements.

Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.

Business Support - Assists in the development and implementation of tactics that achieve overall wealth partnership and growth goals within the region. Ensures proper level of engagement and partnership between support and sales associates to meet growth, compliance, and regulatory objectives.

Reporting - Creates, maintains, and presents crucial reporting to senior leadership on portfolio management, controllable exceptions or losses, and other factors within wealth services. Serves as site owner for personal trust and private banking SharePoint.

Qualifications: Bachelor's Degree and 6 years of experience in Banking or Wealth operations / service including a supervisory role OR High School Diploma or GED and 10 years of experience in Banking or Wealth operations / service including a supervisory role

Qualifications: Knowledge of Wealth banking, Trust Administration. and Retail banking. Strong verbal and written skills, leadership and working knowledge of wealth specifically, banking in general.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: (url removed).

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