Operations 24x7 Support - Special Operations Team Lead (East/West)

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Job description

Overview:
Abile Group has an exciting and challenging opportunity for a Operations 24x7 Support - Special Operations Team Lead (East/West) on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities:
Serves as the primary point of contact for the integration of new services, overseeing their successful adoption into the program. Also serves as the Operations POC for those new (or special) services.

Leads and manages the integration of operations across all technical service engineering lanes, ensuring seamless collaboration and efficiency.

Provides strategic managerial support to the Operations Support Leadership team (Operations Services Manager & Ops 24x7 Lead), enhancing the team's performance and service delivery.

Utilizes your ITIL services management and project management familiarity to streamline processes and methodologies within the team.

Remote Access Support, including tier-2 VDI administration

Provides technical surge support in the following areas: Proactive SLA/AQL Compliance

Systems administration of virtual servers and services

Shift Hours: Mon-Thu ET

Qualifications:
Clearance Required: TS/SCI with ability to pass CI Poly

Degree and Years of Experience: Bachelor's degree or equivalent plus

5-8 years of related experience in systems administration at the senior level or in a leadership role in an operational IT Support environment.

Required Certifications:

DoD 8140 IAT Level II Compliance or higher is required

Desired Certifications:

ITIL v4 certification

Required Skills:

Demonstrated ability to act as a central integration point for new services, ensuring effective adoption and operational excellence.

Excellent leadership, and strategic planning skills, with a focus on delivering results and fostering innovation.

A proactive leader, capable of effectively communicating with a medium to large team or department across multiple disciplines, with both exempt direct reports and other people managers under your guidance.

Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment

Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability

Ability to exhibit a high level of emotional intelligence

Exceptionally keen attention to detail

Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient

Systems administration experience in a virtual environment. Experience with Linux-based operating systems is a plus.

Familiarity with Agile methodologies (ScrumMaster, SAFe, etc.)

Experience working in a virtual enterprise environment is a definite plus.

Working experience with ITSM software suites, preferably ServiceNow

Desired Skills:

Deep understanding of project management processes and methodologies is highly desired.

About Abile Group, Inc.:
Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients' subject matter experience and Abile's breadth of expertise.

EEO Statement:
Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email (url removed) with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.

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