RQ188154 - Ops 24x7 Support - Special Operations (East/West) with Security Clearance

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Job description

Position ID: RQ188154 Transform technology into opportunity as a Systems Administrator with NDSI. A career in enterprise IT means connecting and enhancing the systems that matter most. At NDSI you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At NDSI, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our intelligence customer in Springfield, VA. How a Systems Administrator will make an immediate impact in this role: As a Systems Administrator, Sr, you will oversee the orchestration of operational integration and special support of operations services management. You will act as the central connection for the Operational integration of new services that are introduced to the program, ensuring our programs run smoothly and efficiently from an operations perspective. Your role also extends to providing operational leadership support to the Operations Support leadership team, providing surge support to the Ops 24x7 Support team, to include remote access support, fostering a collaborative and high-performing environment. You will also play an integral role in discovering opportunities for internal innovation within the area Operations Support. A Day in the Life consisting of the following: Serve as the primary point of contact for the integration of new services, overseeing their successful adoption into the program. Also serve as the Operations POC for those new (or special) services.
Lead and manage the integration of operations across all technical service engineering lanes, ensuring seamless collaboration and efficiency.
Provide strategic managerial support to the Operations Support Leadership team (Operations Services Manager & Ops 24x7 Lead), enhancing the team's performance and service delivery.
Utilize your ITIL services management and project management familiarity to streamline processes and methodologies within the team.
Remote Access Support, including tier-2 VDI administration
Provide technical surge support in the following areas:
Proactive SLA/AQL Compliance
Systems administration of virtual servers and services Shift Hours: Mon-Thu ET Tue-Fri ET How we will train our new teammate and help guide your professional development? At the heart of our professional development program is a commitment to helping our team members grow their expertise and advance their careers. Through our OPS V4 training initiative, we provide comprehensive resources designed to strengthen both technical and leadership skills. This program offers a balanced blend of high-level overviews, targeted training courses, and certification tracks, all aimed at helping you succeed in your role while preparing you for future opportunities. Whether you're looking to deepen your knowledge in core technical areas or refine your leadership abilities, we offer a flexible learning environment to meet your needs. Our training framework emphasizes key areas critical to operational success and personal growth, including technical services, operations management, and leadership development. Below is a breakdown of the primary focuses: IT Services & Operations Management (ITSM & ITOM)
Technical Services Support in the areas of virtualization, cloud computing, systems & network administration
Leadership Development
And Extended Technical Training that covers introductory courses in Software & Web Development, along with AI and Machine Learning Essentials
And a growing list of other pertinent areas
Additionally, all team members are challenged to achieve certifications in ITILv4 and IT Support, while technical certifications in your chosen area are strongly encouraged. For leads and managers, additional leadership certifications are also part of your development path. How would we describe our new teammate? The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team. Our ideal candidate is also driven with proven experience in managing and integrating operations across various IT service support lanes. Additionally, we're also looking for the following: Demonstrated ability to act as a central integration point for new services, ensuring effective adoption and operational excellence.
Excellent leadership, and strategic planning skills, with a focus on delivering results and fostering innovation.
A proactive leader, capable of effectively communicating with a medium to large team or department across multiple disciplines, with both exempt direct reports and other people managers under your guidance.
Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment
Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability
Ability to exhibit a high level of emotional intelligence
Exceptionally keen attention to detail
Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient What level of Education, Certification and Experience are ideal? A visionary leader with a Bachelor's degree (or equivalent experience) and over 5 years of related experience in systems administration in an operational IT Support environment.
Systems administration experience in a virtual environment. Experience with Linux-based operating systems is a plus.
An ITIL v4 certification and a deep understanding of project management processes and methodologies is highly desired.
Familiarity with Agile methodologies (ScrumMaster, SAFe, etc.)
Experience working in a virtual enterprise environment is a definite plus.
DoD 8140 IAT Level II Compliance or higher is required.
Working experience with ITSM software suites, preferably ServiceNow
Eligibility for a Top Secret/SCI clearance. Location: Customer Site US Citizenship Required

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