Systems Administrator (Operations 24x7 Support Technician

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Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

ITIL Framework, Server Administration, Virtual ServersCertifications:

Security+ - CompTIAExperience:

5 + years of related experienceUS Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure monitoring and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process.

Shift(s):

The specific shift will be the "Delta" shift which is a 12-hr Night Shift (Weds-Sat, With alternating Wednesdays off) 5:30pm - 5:30am

The daily tasks are described as follows:

- Conducting real-time, pro-active monitoring of compute, cloud and network resources across the enterprise.

- Responding, triaging, and troubleshooting system alerts indicating issues with data center components.

- Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.

- Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment

- Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.

- Managing and tracking execution of authorized changes throughout the Change Management life cycle.

- Troubleshooting, accurately tracking and resolving assigned incidents

- Creating and tracking trend reports

- Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.

- Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments

- Maintaining extremely accurate, high level reporting of all issues

- Connectivity monitoring of cloud-based systems

- Provisioning thin client software

- Contributing to continual improvement of IT Operations

How would we describe our potentially new teammate?

The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, kindness, and detailed level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis.

What level of Education, Certification and Experience are ideal?

Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

5+ years of experience in systems administration.

Highly Desired hands-on experience in the following areas:

Virtual host and Server administration. Experience with Linux-based operating systems is a plus.

Hands-on administration within a virtualized environment.

Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).

Must have current DoD 8140 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.

Working knowledge and understanding of the ITIL V4 framework

Working experience with ITSM suites, preferably ServiceNow.

Must be eligible for a Top Secret/SCI clearance (with the ability maintain a poly)

Locaton: Customer Site

US Citizensip Required

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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