STAC Technician

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Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Interim Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Call Center, Group Problem Solving, Microsoft OfficeCertifications:

Experience:

2 + years of related experienceUS Citizenship Required:

Yes

Job Description:

General Dynamics Information Technology (GDIT), a leading provider of global supply chain management services, systems engineering, integration, IT service operations and support solutions, is seeking a talented professional to deliver valuable services and solutions to our customers.

As a Security Technology Assistance Center (STAC) Call Center Technician, you will be supporting the U.S. Department of State via excellent customer service telephonically, in email and electronically. This position is for first shift ( 0600 - 1400 ), however we support customers globally, and as such must be willing and able for shift work to include nights, holidays and weekends.

This position is hybrid on-site in Sterling, Virginia and virtual.

Responsibilities:

Provide excellent customer support via telephone, email, and other electronic means to respond to customer inquiries and resolve routine issues

Attempts to resolve requests during first contact (at Tier I/II level) using critical thinking, efficiently escalates requests to Tier III as required

Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner

Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals

Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Specialist, other contractors and government personnel supporting the program

Demonstrated experience providing strong customer service and problem solving skills

Ability to prioritize and complete tasks to meet contract standards is required

Assist in information reporting and development as needed

Proofread documents for grammatical correctness and adherence to standards and format

Provide input on process improvements

Maintain current knowledge of relevant technologies as assigned

Evaluate orders and update systems with accurate data

Uses computer systems to track and respond to requests and enter orders

Supports customer with logistical, order, systematic and technical requests and concerns

Qualifications

Active Secret Clearance preferred, plus ability to obtain Top Secret

Bachelor's Degree in a related discipline, or the equivalent combination of education, professional training or work/military experience

Customer Service experience preferred, but not required

Logistics experience preferred, but not required

Must be well organized and extremely detail oriented

Maximo/CMMS Proficiency preferred but not required

Microsoft Office Proficiency required

Working Conditions

The work is performed in an office environment, which requires proper safety and security precautions. To ensure our call center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices that can be brought into areas.

Work may require some physical effort in the handling of light materials, boxes, or equipment.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $23.80 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA VA Sterling

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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