Help Desk Operator with Security Clearance

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Job description

Job Number: R Help Desk Operator
Key Role: Provide expert customer service and interface with customers to resolve issues, establish accounts, track trouble tickets, and identify issues for resolution. Utilize checklists and acquired system knowledge to troubleshoot issues and resolve customer problems. Provide analytical products to identify trends, issues, and utilization rates, based on trouble ticket reports. Basic Qualifications: 3+ years of experience working as a Help Desk Operator
Ability to convert te chn ical jargon into terminology used by layman customers
Ability to provide superior customer service in stressful situations
Ability to read and grasp te chn ical information
Secret clearance HS diploma or GED Additional Qualifications: 3+ years of experience working with U.S. Military or Department of Defense staff
Ability to pay strict attention to details
Ability to build relationships across an organization and interface with all levels of government and military personnel
Possession of excellent verbal and written communications skills
Possession of excellent organizational skills
Top Secret clearance Asso cia te's degree preferred ; Bachelor's degree a plus Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,600.00 to $105,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. EEO Commitment We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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