Tier 3 Analytics Support Expert

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Job description

Cellebrite

About our mission:

Cellebrites (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrites Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.

What you'll do:

Tier 3 is the highest level of product expertise within the Cellebrite Technical Support Organization. The Tier 3 engineer is capable of troubleshooting and resolving the most complicated issues and working closely with end customers, QA, R&D, and Product Management. Requiring a high level of technical expertise, the Tier 3 engineer is responsible for the following:

• Provide expert tips, advice, and solutions
• Troubleshoot technically complex issues
• Represent Cellebrite Support on digital forensic forums
• Continually push for product improvements
• Provide technical expertise to group members
• Troubleshoot, investigate, reproduce issues
• Manage bugs with R&D to ensure timely fixes in minor/major releases
• Establish and maintain processes, procedures, documentation

Office Location:
Vienna

Mus Have's:

• At least three years in a digital forensics role, but not an expert in extraction
• Strong background in cloud infrastructure, especially in AWS
• Background in decoding and analytics software
• Experience with Cellebrite Physical Analyzer and Pathfinder products
• Strong background in databases and NoSQL databases (MongoDB and/or Elastic Search).
• Strong background in IT infrastructure (DNS, Active Directory)
• Strong background in networking
• Hands-on technical expertise in any of the following areas:
• Operating systems (Windows/Linux/Android/iOS)
• Scripting and coding (bash/Python/C#)
• File and database structures
• Analysis tools (HEX reader, SQL)
• Strong analytical and problem-solving skills
• Excellent written communication and verbal skills
• Experience with debugging, troubleshooting, and reproducing issues in lab
• Experience with providing solutions and workarounds.

Nice to have's:

• Methodical, structured, and organized
• Patient and eager to help (both internal/external customers)
• Strong desire to learn and develop personal expertise
• Strong desire to help others develop expertise
• Highly motivated with a take ownership attitude

This is a remote position in the East Coast. Candidates in the East Coast will be considered.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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