Donor Services Associate III

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Job description

Closes: 10/20/24

Employment Benefits:

Note: Please apply early as this posting may close early if enough qualified applications are submitted. Thank you.

Summary:
Accept donated goods from the public. Ensure that all assigned DSA's meet or exceed both donor and organizational expectations when accepting donated goods from the public. Maintain the DSC area in a neat and orderly manner both inside and outside. If located in a facility, assist in other areas of the store as needed. Must pass background check.

Education and/or Experience:
Associate of Arts degree preferred. Two or more years' supervisory experience required. Training provided on the job.

Essential Functions :

• Greet donors at their vehicle.
• Assist in unloading acceptable donations in a timely and courteous manner.
  
• Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.
  
• Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest's Dress Code. This includes issued items such as DSC vests.
  
• Prepare records and reports, as requested.
• Keep supervisor informed of problems and suggestions related to the job.
• Store DSA's will perform other duties in production and retail as assigned.
• Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
• Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
• Store DSA's will ensure donations are secure and appropriate sort is performed indoors.
• Keep donation area neat, clean, and orderly.
• Ensure equipment is in good working order.
• Maintain an accurate count of donors on the DSC Worksheet.
• Ensure the DSC is properly closed and locked at closing (please refer to Operating Manual).
• Train new Trailer (Transportation DSA's) and/or Store Donor Services Associates in all phases of the job procedures and safety standards. Provide re-training when necessary.
• Upon completion of training, advise management of competence level and recommendations on capability of employee.
• Ensure employees under your charge adhere to all policies and procedures.
• Ensure that equipment is in good working order and tools are in good condition.
• Report any maintenance or safety discrepancies immediately to your supervisor.
• Attend department, organization and other meetings/training as required.

Incidental Functions

• Load and unload Goodwill trucks of donated goods and equipment.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.

Job Posted by ApplicantPro

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