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Voice Engineer with Security Clearance

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Apex Systems

2024-11-08 14:42:20

Job location Tacoma, Washington, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Responsibilities:
• Responsible for implementation and technical support of Cisco Unified Communications related technologies
• Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
• Conducts technical assessments and develops solutions to complex problems
• Uses vendor tooling to diagnose root causes of voice related issues
• Write technical documentation on voice systems and projects
• Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
• Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
• Perform other Voice technology-related duties as assigned
Experience/Skills: • 3+ years as a Cisco Voice Engineer
• Experience with Cisco UCM, SBCs, Call Manager Express, voice gateways
• Experience in modern and legacy voice protocols
• Manage multi-site dial plans and call routing
• Ability to understand network traffic flow in complex networks
• Network diagraming and documentation (Visio)
• Writes well formatted technical instructions • VMWare Network Virtualization
• Routing/Switching
• Great interpersonal skills Education:
• BA/BS Certifications:
• IAT II certification required
• Cisco CCNA
Clearance:
• A Secret clearance is required to be considered for the position.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) and/or applicable certification(s) at the level required by the client

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