Domestic Violence Shelter Supportive Services Manager

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Job description

Status: Fulltime

Hours: 40 hours per week (32 work, 8 company-sponsored time)

Schedule: Wednesday - Saturday 12p - 8:30p

Company Sponsored Time: We are piloting a 4-day, 32-hour work week, and YWCA will provide this role 8 hours of Company Sponsored Time for you to use on Fridays to maintain work-life balance while maintaining pay at 40 hours a week

Pay Range: $28.41 per hour + $1.00 Bilingual Differential + $1.00 Weekend Differential

Benefits: Visit our Benefits and Perks Tab by Clicking Here

Summary

The SafeChoice Shelter Supportive Services Manager oversees mental and behavioral health partnerships to facilitate supportive and low barrier emergency shelter services to survivors of domestic violence. The SafeChoice shelter provides comprehensive support to victim/survivors of domestic violence, all services provided are trauma-informed, survivor-centered and in compliance with contract requirements. This position is responsible for planning crisis intervention trainings for SafeChoice, developing and maintaining partnerships with mental health and behavioral health providers, supervision of staff and volunteers in collaboration with the Director of Shelter Services. The SafeChoice Shelter Supportive Services Manager provides leadership that aligns with agency values, supports direct service staff while modeling positive self care. This position provides effective on-site leadership, supervision, direct services when needed, assists with data entry and program reports.

Mission

• Gain approval for, track, and participate in activities that meet the organization's 1% for Social Change initiative.
• Incorporate the YWCA's commitment to social justice by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions. Seek opportunities for continued learning about racial, gender and class equity.
• Assure that participants, staff, volunteers, and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
• Provide leadership and direction to program staff, ensuring YWCA's commitment to racial and gender justice is embedded in program decisions and operations.

Program management and supervision

• Track expenses related to shelter services and operations.
• Work Closely with the Director of Shelter Services and Vice President of Domestic Violence Services to establish and maintain policies or procedures that meet the requirements of applicable contracts, grants, and state and federal laws.
• Identify and report on health and safety risks, accidents, incidents, injuries and property damage and comply with workplace policies and procedures for risk management and workplace health and safety.
• Ensure that all direct reports are in compliance with YWCA and grant/contract required domestic violence training, service provision, and reporting.
• Develop a crisis intervention training plan for SafeChoice staff, volunteers and interns.
• Develop and maintain a hotline training plan for SafeChoice staff, volunteers and interns.
• Supervise hotline volunteers and work closely with other SafeChoice volunteer supervisors.
• Work closely with the Director of Shelter Services to supervise a portion of shelter staff.
• Work closely with the Director of Shelter Services to ensure shelter participants have access to mental health and behavioral health supports.
• Create and manage schedules for mental health or behavioral health services provided on site, in collaboration with community partners.
• Facilitate team meetings, debriefings, and individual staff check-ins with all direct reports.
• Act as a liason with community partners, with an emphasis on mental and behavioral health providers.
• Provide information to local social service agencies regarding SafeChocie shelter services and statistics.
• Collaborate with the Family Services Manager to ensure supportive services are available and accessible to familes at shelter.
• Provide 24-hour back-up for shelter staff via work cell phone on a rotating basis, with colleagues.
• Assist with shift coverage for shelter, including evenings, overnights and weekends.
• Manage additional projects in relation to shelter services.
• Maintain compliance with local and internal regulations such as Washington Administrative Code, and confidentiality laws, mandatory reporting, and others as applicable.
• Ensure tracking and recording statistics through infonet.
• Attend and actively participate in organization and community meetings, as appropriate.
• Have valid driver's license, safe driving record and able to operate a vehicle
• Meet annual program training requirements.
• Provide additional support for SafeChoice services as needed.

There is a strong social justice component to all positions within YWCA Clark County, requiring critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of anti-racism and grounding those principles in everyday work are required job skills and core values

Related education:

• Knowledge of trauma and best practices for creating a trauma-informed work environment for survivors receiving services.
• Has a strong working knowledge of racial equity and commitment to advance anti-racism and inclusion framework in programming, policies and practices
• Associate's degree in a social services, mental health or closely related field or 2 years equivalent experience in addition to the experience requirements listed below.

Required experience:

• Two years of experience providing advocacy to victims within a domestic violence program
• A minimum of fifty hours of training on domestic violence issues and advocacy within the past three years.

Additional preferred experience:

• One year of experience providing effective coaching, guidance, leadership, supervision to staff and/or volunteers.
• One year of experience working in shelter or residential services for persons impacted by trauma.
• One year of experience working in/with mental health or behavioral health services.

General Requirements:

• Complete and pass a background check;
• Complete the training requirements, pursuant to WAC 388-61A-1085 ;

Strong ability to lead: supervisors make sure the day-to-day work gets done; leaders do so while strategically motivating staff and volunteers to improve performance and further the mission of the organization.

Ability to work in a team: modify the way a challenge is resolved if it is in the best interest of the organization and participants to do so.

Strong project management skills: maintain a strategic focus while simultaneously managing multiple projects, deadlines, goals, and program needs.

Strong problem-solving skills: resourceful and able to resolve challenges while knowing when it's time to stop and ask questions or seek additional guidance.

Strong technological skills: effectively use common software programs (like MS Office, Excel, and PowerPoint) to fulfill position related expectations.

Strong soft-skills: adapt work and communication style to mitigate unnecessary tension, improve efficiency, increase morale, and make programmatic improvements with little or no prompting.

Compensation details: 28.41-29.41 Hourly Wage

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