Systems Administrator I

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Job description

Job Description

The Systems Administrator will accurately and efficiently process access requests sent through email, fax and ticket tracking. Must be a customer friendly, self-motivated, detailed oriented technician to perform access management for over 25 systems in a very fast paced environment. The Systems Administrator should have some technical knowledge on operating systems, Microsoft applications and familiarity with databases. The System Administrator should demonstrate excellent customer service skills and the ability to work well independently as well as cohesively as part of a team.

Key Tasks and Responsibilities

Job duties include but are not limited to:

• Work with the Lead Admin Services Technician to process all system access requests accurately and efficiently in a 24 hour period.

• Receive calls and provide technical support.

• Work with the Training Officer and Lead Technicians to receive training and attain the necessary skills and knowledge to provide full support.

• Attend meetings or events, assist with special projects, and perform other tasks as directed.

• Expected to earn a certification that supports 8570 compliance and become an elevated access participant.

Education & Experience

• High school diploma or GED is required

• 1-5 years of customer service experience is required

• Ability to communicate effectively, both verbally and written

• Ability to troubleshoot and problem solve

Certifications

• Security+ or A+ Certification

Security Clearance

• Must be able to obtain and maintain government customer Public Trust clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• No travel required

• The shift hours will range from 0630 to 1830 Monday - Friday with occasional on call duty expected.

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